Delivery Methods
Our normal delivery method will be via Post Office Services "Standard Delivery". Proof of delivery is always gained for Recorded and Special next day- so should you not receive your parcel we are in a position to follow-up and resolve this. In the case of larger parcels the method used is "Parcel Force". Again, coverage is in place to ensure that we are positioned to follow-up and resolve any delays or problems.
On working days, we try to process all orders up to 2.00pm the same day. Orders placed after that time will be processed the following morning.
Payment Methods
All goods must be paid for prior to dispatch. Payment can be made using credit card, debit cards or switch cards - via our Secure Site. Please note we will only debit your card for the amount payable for the goods dispatched to you. Payment is cleared on your card when goods are put into transit process.
Cancellation Rights & Returns Policy
We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing. We also offer you a request & contact service - so if you are in any doubt you can ask for more information before placing your order and we are more than happy to supply you with further details.
If you are not satisfied with the goods you have purchased for any reason you may return them within 7 working days from receipt of the order. All goods must be returned in their original packaging, unworn, with labels attached. This does not apply to lingerie or swimwear. We will refund the full cost of the product purchased, any postage incurred by you will not be refunded.
This does not affect your statutory rights.
Faulty Goods
All products are checked thoroughly before packing and prior to dispatch, to ensure they are neither damaged nor faulty. Damage can sometimes occur in transit although every precaution is taken to ensure that products are packed and breakable products clearly marked to avoid this. Any package which arrives, damaged will be followed-up with the carrier as a result of poor or inadequate handling in transit. Should you receive your package in a damaged state it is essential that you contact us within 72 hours. We will then make arrangements with you to return the goods for either replacement or full refund.
Complaints Policy
Should you have any cause for complaint we want to know about it. We pride ourselves on dealing with and acting on complaints or feedback - what you say and your views count and matter to us. Every complaint is dealt with fairly and effectively in the strictest confidence. Our company endeavours to respond to all complaints within five working days.
Security Guarantee
When you place an order and fill in your sensitive information i.e. name, address, credit card details, we utilise industry standard SSL (Secure Sockets Layers) technology in order to encrypt your credit card details. Information passed between your computer and our web site cannot be read in the event it is intercepted by someone.
Please read our credit card security page for more information.
Stock Availability
On rare occasions when we are unable to fulfil your order we will contact you.
Our prices are inclusive of VAT. Prices are correct at the point of publication - but will be subject to future changes. Any order placed at the point of price publication will be supplied at that price if stock is available. Any changes to prices will be published at the point where they are in effect from.
Non UK Delivery
If you are interested in any of our products and you are resident outside of the UK, please contact us for information on international deliveries and delivery costs. |
